frequently asked questions
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
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Your First Order!
Complete our online sign-up form or choose one of our routes, or contact us via phone to schedule your first laundry pick-up
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Turnaround time is 48 Hours from pick-up to drop off.
Large orders (5 or more) bags or items needing intensive stain-treatment may require more than 48 hours. If rush services is required, please call (754) 715-7425.
Yes, you can.
Nope! We will sort, wash, dry, fold, package. If you have any special processing items (Delicate wash, sanitizing wash, stain treatment, air-dry, etc.) or other requests, please note those on your sign-up form and/ or notify us to be sure all items are processed EXACTLY as you’d like!
We strive to provide you with a laundry service plan that is tailored to your needs. Some of our custom processing options include:
Hypo-allergenic products, Delicate Wash/dry, Air-Dry, Hand-wash, Steam Press, Iron Press, Stain Treatments, Sanitization
You can leave your bag in secure location outside your home (doorstep, porch, patio, reception desk etc.) or reschedule a day/time.
Both ways, complete our online sign-up form, choose your convenience route or contact us via phone to schedule your first laundry pick-up.
While there are many reasons to send your garments to a professional dry cleaners, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than with water thus extending the life of you clothes.
No! We charge the same price in all of our stores and on our home pick-up and delivery service. We do not charge a pick-up or delivery fee of any kind. Yes, we are that good!
Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference – instead of using water or anything water based, a liquid is used that does not contain any water.
Wash, Tumble Dry & Fold
There’s no need to weigh your bag, no. All Wash, Tumble Dry & Fold orders are weighed when they reach the facility. You’ll receive a confirmation email afterwards to let you know the final weight.
Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash, Tumble Dry & Fold order.
We process all Wash, Tumble Dry & Fold orders at a standard 30 degree temperature.
Yes, all clothes in a Wash, Tumble Dry & Fold order are tumble dried at a medium heat.